Privacy Policy

1. Overview

Sure Staff ("Sure Staff", "we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website www.surestaffindia.com, use our services, or interact with us in any way.

By accessing or using our services, you acknowledge that you have read, understood, and agree to the practices described in this Privacy Policy. If you do not agree, please discontinue use of our services.

2. Information We Collect

2.1 Information You Provide Directly

• Name, email address, phone number, and company name when you fill out contact or demo request forms
• Resume, work history, and professional credentials when you apply for a career position
• Communications you send us via email, phone, or chat
• Business information provided during client onboarding

2.2 Information Collected Automatically

• IP address, browser type, device type, and operating system
• Pages visited, time spent, and navigation patterns on our website
• Referring URLs and search terms used to find our site
• Cookie data and similar tracking technologies (see Section 8)

2.3 Information from Third Parties

• Business contact information from professional networking platforms such as LinkedIn
• Referral information from partners or existing clients
• Publicly available professional information for business development purposes

3. How We Use Your Information

We use the information we collect for the following purposes:

• To provide, operate, and improve our workforce operations services
• To process and respond to inquiries, demo requests, and consultations
• To evaluate job applications and manage the recruitment process
• To send service updates, newsletters, and relevant communications (with your consent)
• To comply with applicable legal and regulatory obligations
• To detect, prevent, and address fraud, security incidents, or technical issues
• To analyze usage patterns and improve website performance and user experience
• To fulfill contractual obligations to our business clients

4. Sharing of Information

We do not sell, rent, or trade your personal information. We may share your information only in the following circumstances:

4.1 Within the Care Career Group

Your data may be shared with affiliated entities within the Care Career group strictly for service delivery and operational purposes.

4.2 Service Providers

We work with trusted third-party vendors (hosting, analytics, communication tools) who process data solely on our behalf under strict data processing agreements.

4.3 Legal Requirements

We may disclose information if required to do so by law, court order, or government authority, or to protect the rights, property, or safety of Sure Staff, our clients, or the public.

4.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction, subject to the same protections described in this policy.

5. Data Security

We implement industry-standard technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include:

• SSL/TLS encryption for data transmission
• Access controls and role-based permissions
• Regular security audits and vulnerability assessments
• Employee training on data protection best practices

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.

• Contact form submissions: 2 years from last interaction
• Job applications: 1 year from submission date
• Client data: Duration of contract plus 7 years for legal compliance
• Website analytics: 26 months (anonymized)

7. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal data we hold about you
• Correction: Request correction of inaccurate or incomplete data
• Deletion: Request erasure of your personal data (subject to legal obligations)
• Portability: Request your data in a structured, machine-readable format
• Opt-out: Unsubscribe from marketing communications at any time
• Objection: Object to certain types of processing, including profiling

To exercise any of these rights, please contact us at Hire@surestaffindia.com. We will respond within 30 days.

8. Cookies & Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. For detailed information about the types of cookies we use and how to manage your preferences, please refer to our Cookie Policy.

9. International Data Transfers

Sure Staff is headquartered in Hyderabad, India. If you are accessing our services from outside India, please be aware that your information may be transferred to and processed in India. By using our services, you consent to this transfer.

We ensure that any international transfers of data are conducted in compliance with applicable data protection laws and with appropriate safeguards in place.

10. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware that we have inadvertently collected information from a child, we will take prompt steps to delete it.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. We will notify you of any material changes by posting the new policy on this page with a revised "Last Updated" date. We encourage you to review this policy periodically.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: